The Common Scents Inc.
1932 N 300 W, Spanish Fork, UT 84660 - 1-(800)-483-1941 - support@thecommonscents.com

FAQ & Videos


How to Make Money - Selling Body Oils



Pricing & Ordering Online




Product questions

Are your oils uncut?

Our Fragrance and Body Oils are 100% pure oil. No alcohol or water has been added.

           

Are the Essential Oils ingestible?

We offer 100% pure Essential Oils. In order for us to say that our Essential Oils are ingestible, we have to be rated as a food facility with the FDA. We are not and cannot recommend that you ingest any of the Essential Oils.

 

What is Burning Oil?

Burning Oils are used in an oil burner to make a room smell like the fragrance of your choice.  They are weaker in strength than Fragrance and Body Oils. You can still use Fragrance and Body Oils in an oil burner if you want a stronger scent.

 

What is the difference between Burning Oils and Body Oils?

The only difference is the strength of the oil. Burning Oils are not as strong as the Fragrance and Body Oils. If you want a stronger scent in your room, you can use a Fragrance and Body Oil in an Oil Warmer.

 

How long will my Body Oil’s scent last?

That all depends on how much you are wearing, what are you doing while wearing it, your unique body type, air temperature, humidity, and the fragrance itself. Because our oils are 100% pure oil, you can expect it to last a good while.

 

Do I need to add anything to this oil to make it safe to wear on my skin?

Our Fragrance and Body Oils are 100% pure oil but are also cosmetic grade. This means you can put them on your body without worrying about skin irritation.           

 

What is the (W), (M), and (U) next to some of the fragrance names mean?

That is our way of designating what gender the Fragrance and Body Oil was intended for.

(W) = Women

(M) = Men

(U) = Unisex

           

What is the difference between the Roll-on bottles and the Roll-on Swirl bottles?

The only difference is the style of the bottle. The Swirl bottles have a very nice swirl design.

 

 

I requested a fragrance from you. How long will that take?

Once a fragrance has been requested it is added to a list of potential new fragrances for our Research and Development Department. They take those to decide which fragrances are feasible to reproduce. This depends on the popularity of the fragrance and the availability of the ingredients needed to recreate it. This process can take weeks or months. The fragrances that we decide to add will be included in the new fragrances emails sent.

 

 

What are some good fragrances for incense sticks?

Kush

Strawberry Kiwi

Strawberry

Egyptian Musk

Bob Marley

Mulberry

Nag Champa

Frankincense

 

Do I need to add anything to this oil to make it safe for the skin?

No. The Fragrance and Body Oils are already cosmetic grade.

 

Pre-order questions

Can I get sample?

We offer samples for sale on our website. They are listed under Fragrance and Body Oils. Scroll down past the bulk Body Oils. Just below the one gallon bottle it has the Sample – 1/8 oz.

 

Can I get a catalog?

We do not currently produce a catalog. Stay tuned for updates coming soon.

 

Can I buy your oils from a store close to my house?

We do not have any physical stores. We only manage our websites. There could be a store that purchases oils from us and sells them close by your house but we cannot give out customer information.

 

Are any promotions going on right now?

The best way to stay up-to-date on what sales are happening is by signing up for the company newsletter. You can click on newsletter across the top and fill out the form.

We also post many of our promotions on the website main page.

 

Can I resell your oils and other products?

You bet. In fact, we’d love it if you did.

 

Are there minimum order sizes?

Nope.

 

Where are you located?

Utah.  About an hour south of Salt Lake City.

 

How is shipping calculated?

Shipping is based on the size, weight and price of the items being shipped.

 

What types of payment do you accept?

PayPal, Visa, MasterCard, Discover, American Express, Diner’s Club, JCB, and Money Orders. Please send money orders to

The Common Scents Inc.

1932 N 300 W

Spanish Fork, UT. 84660

 

Do you do COD?

Sorry, we don’t.  Try a pre-paid credit card.  The fees are less and you get your items faster.

 

Post-order questions

Where is my tracking number?

As soon as your package has been shipped we will send you a shipping confirmation email. In that email, to the right of each of the products you ordered, it will have the tracking number.

 

How long will it take to get my package?

It takes us an average of 24 hours to get your order filled and ready to ship. Once it has shipped we average 3-5 for domestic orders to be received. International orders take longer. You may have to wait up to 1 month depending on the tides.

 

How can I get my back ordered item?

If you get a back order notification you have a couple of options.

1) If you are placing another order sometime soon, we could include the back ordered item in the package with the new order.

2) You could exchange the item for something else you would like to receive of equal value.

3) We could ship you out the items as soon as they are available.

4) You can receive a refund for the amount of the item.

 

How soon will my back ordered item be back in stock?

This process can take up to two weeks.

 

My package was damaged during shipping. What should I do?

Sometimes packages are damaged en route to you. Not to worry, we insure all packages. For us to make the insurance claim on your package we will need photos of the damage, the package, and the shipping label on the package. Please send those to support@thecommonscents.com.

 

What is your return/exchange policy?

All sales are final. Due to the high cost of testing returns for tampering, returns or exchanges cannot be honored. For that reason all sales are final.


[Type*] - Name trademarks and copyrights are properties of their respective manufacturers and/or designers. These versions are NOT to be confused with the originals and The Common Scents, LLC has no affiliation with the manufacturers/designers. Our interpretation of this fragrance was created through chemical analysis and reproduction and this description is to give the customer an idea of scent character, not to mislead, confuse the customer or infringe on the manufacturers/designer's name and valuable trademark.
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